PLEASE READ OUR REFUND POLICY IN ITS ENTIRETY. Do not hesitate to contact us (contact@diademy.com) should you have any questions.
IMPORTANT NOTE:
We know that you as a well-informed consumer/client/user are reviewing the following information before booking. Additionally, we are aware that this information may differ from other educational website; this is because the experience that is being curated for user is one of a kind and therefore requires a different level of responsibility from the consumer.
Derivation:
It is an extraordinary commitment to bring this one-of-a-kind immersive experience to our user and, therefore ALL payments are non-refundable, including registration fees, late fees, full payments and installment payments. The ‘Products’ once sold will not be returned back and the amount pertaining to its sale will not be refunded in any situation whatsoever, but although the user is informed that the educational products sold would be of good quality and the Thinking Tree Learnings Private Limited handles its product in a proper manner.
Unforeseen situations may present themselves to our users and for those circumstances, situations and occasions we HIGHLY recommend that the user should go through this policy very carefully.
CHARGEBACKS (REFUND REQUEST(S) DIRECTED FROM YOUR BANKING INSTITUTION)
All chargeback notifications received via user bank will be considered cancellation of user purchase and any type of transaction initiated will be not refunded so user has to take extra care while dealing with the user banks and during initiating the bank transfers.
We strive to ensure that any products user avail through our website to user full satisfaction, and are the best in the Industry at extremely reasonable and affordable rates.
However, there may arise situations when user desires a refund. Firstly, when user pay for the services but later on decides that user do not wish to avail them. Secondly, when there is a delay in the services offered from our side, beyond the time frame we have intimated to user, due to human error i.e., third party vendor factors.
Thirdly, although we highly doubt it, user might find our products unsatisfactory. In all three situations, the user is pre-informed that No-refund will be done for the above said category of the products.
Information Disclaimer
Please note that we reserve the right to take the final and binding decision with regard to request for refund as it has been acknowledged to the user about our non-refundable Policy.
Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, Our affiliates or elsewhere, acts of war, acts of God, earthquake, pandemic, riot, sabotage, labor shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not be liable for any delays.
We reserve the right to modify or terminate the service(s) for any reason, without notice at any time.
Returns of physical goods, merchandise and educational packages purchased through The Diademy.com or downloadable product is always non-refundable including the Shipping and handling charges which too are non-refundable.
All purchases, whether of a physical good, service, software or downloadable product made at a Diademy.com on-site store are non-refundable. No exchanges; all sales on-site are final.
Fraud
Without limiting any other remedies, Diademy.com along with Thinking Tree Learnings Private limited may suspend or terminate user account if we suspect that user (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
Note: No refunds are offered for the above said point.
Kindly note that hereby the user is acknowledged by this non-refundable policy and its specified terms and henceforth, any type of claim, dispute, agitation and distress, the company Thinking Tree Learnings Private Limited on behalf of this policy claims no-fault liability for any type of exchanges and refunds.
Limitations on Use
The contents of Thinking Tree Learnings Private Limited and its website are for educational use only and not for commercial exploitation. You may not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivative works from Thinking Tree Learnings Private Limited and its website. Nor may you use any network monitoring or discovery software to determine the site architecture, or extract information about usage or users. You may not use any robot, spider, other automatic device, or manual process to monitor or copy the contents without taking prior written permission from Thinking Tree Learnings Private Limited and its website. You may not copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non-profit or public purposes all or any portion of Thinking Tree Learnings Private Limited, except to the extent permitted above in writing. You may not use or otherwise export or re-export Thinking Tree Learnings Private Limited and its website or any portion available on or through Thinking Tree Learnings Private Limited in violation of the export control laws and regulations of India. Any unauthorized use of Thinking Tree Learnings Private Limited and its website or its content is prohibited.
Entire Agreement
This agreement constitutes the entire and whole agreement between user and Thinking Tree Learnings Private Limited, and is intended as a complete and exclusive statement of the terms of the agreement. This agreement shall supersede all other communications between Thinking Tree Learnings Private Limited and its users with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. If at any time you find these terms and Conditions unacceptable or if you do not agree to these Terms and Conditions, please do not use this Site or purchase the stationary products. We may revise these Policies at any time without notice to you. It is your responsibility to review these Policies periodically.
Indemnification
The user agrees to defend, indemnify and hold harmless Thinking Tree Learnings Private Limited and its website, our officers, shareholders, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with user access to or use of the site and the materials.
We assure user that we are continuously working to improve our services every day and we welcome any suggestions from user end. For any other queries please contact service desk at contact@diademy.com we appreciate user interest and support and we welcome user to our website.